Delivery & Return

Delivery & Return Policy – THE PURE PEPTIDE

Shipping & Delivery Policy

At THE PURE PEPTIDE, we are committed to providing fast, secure, and reliable shipping for all eligible orders.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may vary during high-demand periods.

Shipping

  • We offer domestic and international shipping where legally permitted.
  • Shipping times vary depending on the destination and selected shipping method.
  • Estimated delivery times are provided for reference only and are not guaranteed.

Tracking Information

  • Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
  • Customers are responsible for ensuring that shipping details are accurate before completing their purchase.

Customs & Import Regulations

  • International customers are responsible for understanding and complying with their local import laws and regulations.
  • THE PURE PEPTIDE is not responsible for delays, customs holds, import fees, taxes, or confiscated shipments caused by local authorities.

Delivery Issues

  • If a package is lost, damaged, or delayed during transit, please contact the shipping carrier first.
  • If additional assistance is needed, customers may contact our support team with their order information.

Return & Refund Policy

Due to the sensitive nature of research products sold by THE PURE PEPTIDE, all sales are generally considered final.

Non-Returnable Items

For safety, quality assurance, and compliance reasons, we do not accept returns or exchanges on:

  • Opened products
  • Used products
  • Temperature-sensitive items
  • Products damaged due to improper handling or storage by the customer

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • An incorrect product
  • A missing item

Please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the package and product
  • A description of the issue

Our team will review the claim and, if approved, provide a replacement or refund at our discretion.

Refund Eligibility

Refunds may only be issued in cases where:

  • The order cannot be fulfilled
  • The wrong item was shipped
  • The product arrives damaged due to shipping issues

Approved refunds will be processed back to the original payment method within several business days, depending on the payment provider.

Order Cancellations

Orders may only be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For delivery, return, or refund inquiries, please contact our customer support team through the contact information provided on the website.